TERMS AND CONDITIONS
Welcome to Impressionville.com
Please keep in view the following rules that will help you through the safe and comprehensive use of our website. Your use of our website entails your consent to abide by the mentioned terms and conditions. Even if you are using a particular part of our website, your use of the site would still be governed by these terms and conditions. We solely reserve the right to add and amend to these terms and conditions at any given time; therefore you should visit this section of the website on regular basis for a seamless experience.
Terms and Conditions of Order Placement
Client Satisfaction is our Priority
Impressionville, a Stampa Enterprise Company is dedicated to providing its customers an outstanding service. In case you are not happy with the service offered to you, contact us and brief your order summary.
We have a quality control department that will run a double check to see what went wrong and we will make certain that we fix the inconvenience caused to you. However, listed below are a few exceptions related to submitting files and shipment that we can’t be held responsible for.
Submission of Files
- Text errors that include punctuation, spelling and other mistakes
- Images that have a poor quality or resolution
- Design or selection errors made by the client during a file upload
- Selection errors related to product type, size, finishing options and quantity
- Duplication of orders by customers
- Incorrect specifications or image orientation during file submission
- Color match guarantee with the hardcopy proof
- Delivery delays due to incomplete or incorrect file submissions
- Faulty files submitted for die-cutting, folding, scoring and other similar services
- Shipment and Delivery
- Errors related to delivery address
- Undeliverable packages, Third party issues, product damage after delivery to clients
- Satisfaction guarantee doesn’t imply shipment claims. Products damaged or lost by the shipping freight company would be reprinted by us
- We can ask you to return the original products before reprinting or refunding
- We are not responsible for the quality of products received after the estimated delivery time or defected or incomplete items
Conditions related to Payment
Prices are mentioned on every product in USD. If you click on buying a service from us, you agree to all the charges that may include shipping, tax, and other charges. Processing fees would be deducted from your credit card and the amount will be updated on the website to save you from inconvenience.
Once an order has been placed it will go to our processing department and you are liable to pay the taxes, processing fee, and any other charges. No changes can be made to the design files or production time unless notified.
Your order won’t be processed unless we receive the full payment.
The following are the accepted payment methods to avail our services.
- Credit Card
- Pay on Account
Terms related to Color Accuracy
Impressionville will try its best to match color as best as possible with the submitted files, however, the exact intensity can’t be matched due to the ink specifications and printing limitations. We however, give about 90% of the color matching guarantee and if it’s below that mark we will get your product reprinted free of cost. However, print jobs without a hardcopy proof won’t be reprinted. For one day delivery, visit our helpline to get a brief on hardcopy proof and other details.
The customer is solely responsible for the accuracy of the design files; you are therefore requested to proofread everything before submitting it. Check your Post Office guidelines to get yourself familiarized with latest mailing restrictions for your artworks.
We take necessary steps to safeguard your artwork files, however, we are not responsible for loss or damage to them, also you give your consent to the use of images.
You are giving your consent that your artwork files won’t contain any material that would give rise to any criminal, civil, publicity, privacy, and intellectual copyrights issue. We won’t print any materials that promote sexuality or violence.
Turnaround time counts from the moment your order has been placed, files have been
uploaded and we have received the approval. For next day printing as discussed above we need hardcopy approval. If there has been an issue with the file, the turnaround time would again be redefined unless we receive the right artwork.
All the jobs that are approved by 6.00 PM, turnaround time will count from that business day. We are closed for major holidays and Saturdays/Sundays. These days will be excluded from the production time. Shipping method can also affect the turnaround time.
We are not liable for the delays caused by the shipping companies. Also, the delays that might result due to weather and the damages caused by it are not our responsibility. Faulty files may result due to delays that we have already mentioned we can’t be held responsible for. Printing turnaround time should be added to the shipping transit time for calculating the exact duration required for the arrival of your products.
Your mailing details are our property and would only be used it as required and instructed by you. We do not intend to sell your mailing information to some third party.
Impressionville will fix to print and mailing errors as long as these are related to the printing quality. If you want to change the address please notify us beforehand. Products fitting in one box would be delivered free; all extra items would be charged with handling fees.
Refunds are not made once we have started working on your order, so once the order has been placed and processed, we won’t give you a refund.
Your product images and content won’t be used for any marketing campaign without your prior consent.
Last Updated: 01/01/2018